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Solarae Customer Services

From initial contact through to the completion of the job we take every step to make sure your are looked after, and we aim to help customers make the right choice.  We don't need to hard sell our products or services, we offer good quality workmanship all our workers are qualified to current standards for the technologies we offer.  We also insist on all our employees having a Scottish Disclosure (CRB in England) this gives our clients piece of mind as to who they are inviting into thier homes.

Customers are invited to come and see us at our showroom in St Marys Industrial Estate in Dumfries at any time. 

Our Technical Director or our qualified Architect would make an initial visit to carry out a full technical survey on your property.  The details are then turned into a quotation, which gives you all the relevant information relating to the products we feel are required for your job.  A copy of our workmanship warranty is enclosed which is for 5 years and is backed by QANW Insurance.  Once you have had time to read the quotation we are happy to go through anything in greater detail.  We have many existing customer's who are happy to showcase their systems, this gives you an oppurtunity to see for yourself our workmanship and to ask any questions about the service they recieved.  It also gives you an oppurtunity to see how their systems are performing.

We are a dedicated company who love what we do, we are passionate about helping our customers reduce their carbon footprint and also being able to offer them the gateway for Goverment incentivies which can only be accessed by installations carried out by MCS Accredited companies.